Knowledge Tests

Prior to testing

Where can I test? expand_more

We require that you test in an enclosed, private space that allows you to maintain a strong and stable internet connection. An ideal testing space would allow you to close a door to avoid interruptions, as third-parties are prohibited from entering your testing space during the exam. If your testing space has windows or glass partitions that may allow a third-party into the view of the camera, your exam may be at risk of being revoked. Ensure that your testing space allows for your computer screen to face yourself, and your background environment protects the integrity of the exam content.

How do I know my computer will work with the OnVUE software? expand_more

Perform a system test to download the OnVUE online proctoring software in advance to ensure that your system will work with our software. Once complete, review the system requirements and shut down all non-essential applications before launching the software. If you do not shut down non-essential applications, your exam may not load as expected and you may forfeit your exam fee as a result.

How do I schedule my OnVUE exam? expand_more

Before scheduling an OnVUE exam, please review our system requirements to ensure that your computer will be able to run your exam. If your computer does not meet our system requirements, please schedule your exam at the test center closest to you.

Once you have verified that your computer meets system requirements, you can begin the scheduling process by signing into your web account to schedule your exam. After you have selected the exam you want to take, choose the “home or office” option. Follow the remaining prompts to complete the scheduling process.

Once you have successfully scheduled your exam appointment, you will be sent a confirmation email that will provide you with your appointment details and important information for exam day. We strongly recommend re-checking your system on exam day by running a system test and reviewing the minimum system requirements prior to the start of your exam. If you experience any issues during the system test or find your system does not meet our system requirements, please log back into your account to reschedule your exam. If you are unable to reschedule your exam, please contact your program-specific customer service team for assistance.

Is my testing space okay for testing? expand_more

During the check-in process, you will be asked to take photos of your testing space, which will be checked by a proctor prior to starting your exam. Please ensure that your space is private and secure. If your testing space does not pass a room scan, you will not be permitted to proceed with taking the exam and may forfeit your exam fees.

Additional monitors (and, if applicable, systems) must be unplugged and turned off.

Any visible materials on the wall — including sticky notes, whiteboards, or chalkboards — that look like test reference material may be inspected by your proctor. If necessary, we may intervene or ask you to remove the material, and it could influence your ability to take your exam.

What does the current system test check for? expand_more

The system test checks for:

  • General communications between OnVUE and Pearson VUE servers
  • Download speeds
  • Microphone/webcam functionality and permissions
  • Download of the secure browser
  • Unzipping and launching of the secure browser

We strongly encourage you to read the system requirements and ensure you meet them.

Can I take my exam using a corporate/work computer? expand_more

Yes. However, candidates typically have more success when testing on personal computers rather than on their work computers. This is because work computers are more likely to have firewalls, VPNs, and other security policies that may block video streaming of you during the exam. We advise employers to share the following requirements with their candidates if they are testing on work computers. Find the link to these requirements here.

Why is tethering to a mobile hotspot prohibited? expand_more

The current hotspot technology is not ideal for maintaining a reliable and consistent connection for candidates’ testing sessions. For optimal performance, a reliable and stable connection speed of 3 Mbps down and 2 Mbps up is required. When possible, we recommend testing on a wired network rather than on a wireless network. If testing from home, candidates should ask others in the household to avoid internet use during the testing session.

Registering and Setting up an Account at the Booking Portal

Where do I go to register and set up my account in the booking portal? expand_more

If you have been requested to undertake a test by a specific employer, they will send you an email link which contains a pre-paid test. Please use this link so you are not required to provide payment when scheduling the test. Otherwise access the booking portal from www.connectedcompetence.co.uk and click ‘access my booking portal’ to create or log into an account.

Can I set up my account on my smart phone? expand_more
  • Yes, you can set up / access your account and schedule your test either online or at a test center through your smart phone. Please be aware some smart phones don’t allow pop-ups so this may affect usability. 
  • For the best user experience, we recommend setting up and accessing your account via computer.
I don’t want to take a test online, I want to attend a test centre? expand_more

You will still be required to create an account online first. After you have created an account you will then need to schedule a test, at this point you can select an online test or attend a nearby testing centre using your postcode. A list of testing centre can be accessed here https://home.pearsonvue.com/ecitb/contact and clicking ‘find a test centre’ on the right hand navigation menu.

What information is needed to set up my account? expand_more
  • Set up an account with your email address and choose a password.
  • Provide personal information including birth date, full legal name as shown on your government issued ID.
  • Provide contact information including address and phone number.
  • You will need to agree to the test rules and regulations by ECITB.
  • You can choose to agree or not to ECITB sharing relevant test data with prospective employers.
Why do I have to put so much information in and why do we have to confirm information? expand_more

Information is requested in the initial account creation, however this may have changed by the time you schedule a test so we need you check we have the most up to date information for the testing provider.

How do I reset my password? expand_more
What if I don’t receive the email to reset my password? expand_more
  • Be sure to check your spam/junk folders in case the password reset email landed here.
  • The spam folder is the storage space in your email account for unwanted emails or for emails that fail to reach your inbox and are flagged as spam by email service providers (ESPs). It is also known as the “Bulk Folder” or “Junk Folder”.
  • The destination of the junk mail folder varies slightly between each email service and email program, but they’re all in a similar area.
  • If you have still not received an email please contact connected@ecitb.org.uk 
What is the best web browser to use when accessing the booking portal? expand_more
  • A web browser, or simply browser is an application used to access and view websites. Common web browsers include Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari. We recommend using Google Chrome, but all browsers are supported
  • We recommend using Google Chrome to access your ECITB booking portal
What if I see an error message? expand_more
  • When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
  • It is a good idea to clear your browser cache periodically because it ensures that you’ll see the current version of any forms or site updates instead of old, stored (cached) data. It also protects your personal information and helps our applications run better on your computer.
  • Steps to Clear Cache in Google Chrome
    • Step 1: Launch Google Chrome and click the Chrome menu icon represented by three horizontal bars in the upper-right corner of the browser window, and click Settings near the bottom of the resulting drop-down menu.
    • Step 2: Then, click the link for Privacy and Security in the left sidebar. You’ll then want to look for the Clear Browsing Data option. Click it, and make sure the box for Cached Images and Files is checked. You can uncheck the other boxes for Browsing History, Download History, Cookies and Other Site Data, Passwords, Autofill Form Data, and so on … unless you also want to delete these at the same time for privacy reasons.
    • Step 3: When ready, select Clear Data to begin the process. If it’s been a while since you cleaned Chrome out, this step could take a long time, so schedule accordingly.

Checking in

I can’t see the ‘Check-in’ button. What do I do? expand_more

Please log in to your account if you’re ready to check in for your exam. You’ll see the “Check-in” button if you’re able to launch your exam. If it’s not available within 15 minutes of your exam appointment time, please contact your program-specific customer service team for assistance.

My proctor hasn’t started my exam yet. Where is my proctor? expand_more

Once you’ve completed all of your required check-in steps, you will see a page that states, “You are almost done with the check-in process”. We ask that you please be patient with us as our teams are checking in candidates who are in the queue. Most candidates will have their exam launched by a proctor within 15 minutes of the exam appointment. If you are experiencing a longer delay, there may be a problem with your photos or your internet connection. If there is an issue with your submitted photos, a proctor will attempt to reach you over chat or your cell phone. The incoming phone number may be unfamiliar to you but please answer so we can help you. If we haven’t contacted you in 30 minutes, we may have lost connection to you and our team has been unable to reach out to help resolve this issue. Please reach out to our customer service team via chat if you require assistance.

What type of identification will I be required to present? expand_more

Click the “View ID requirements” button on this page to make sure you have proper ID for online testing.

How do I check in for my test on exam day and download the software? expand_more

You may have two options. Check out your confirmation, reschedule or reminder email. You can click the Check-in to start exam link if you are within 30 minutes prior, to 15 minutes past your appointment time.

The second option is to click the “Sign in now” button on this page to sign in to your web account.

The exam you are scheduled to take will appear once you log in to your account under “Open Online Exams.” Select the exam link and then select “Check-in.” If the “Check-in” button is not available within 15 minutes of your exam appointment time, please contact your program-specific customer service team for assistance. Please check your appointment details to make sure you are within the designated time frame.

With either start process, you will be asked to download OnVUE, the online proctoring software. Follow the prompts in the application to complete the required check-in steps. Have your acceptable identification available so that the proctor can verify your identity.

Shut down any non‐essential applications such as email, chat, calendars, and messaging applications. Please pay particular attention to any applications that may pop up unprompted reminders or messages for you during the exam.

You will be placed in a queue and connected with the next available proctor to begin your exam.

The check-in process takes approximately 15 minutes for candidates who have previously completed a system test.

To allow time for the check-in procedure, please be ready when the check-in window opens 30 minutes before the exam start time.

During Exam

Can I receive any exam assistance during the exam? expand_more

You may not receive any assistance from other individuals while taking the exam, and you may not allow other individuals to see the computer screen that presents the exam questions.

If another person enters the room while you are testing and/or is visible within your camera screen, your exam will be terminated. The proctor cannot answer questions related to exam content.

Is technical software assistance available during the exam? expand_more

Most issues can be avoided by completing a system test and ensuring that you meet all system requirements in advance of testing. Common issues include an unreliable internet connection and third-party applications trying to run during your exam. We strongly recommend that candidates confirm that all applications have been closed and that there is a sufficient and reliable internet connection prior to testing.

What are the exam rules on personal belongings? expand_more

If your exam program has specific policies regarding personal belongings or testing tools like calculators during an exam, you will find that information in that section of this page.

Can I eat or drink during the exam? expand_more

You are permitted to have a beverage during your exam. Eating during your exam is prohibited, as is the use of tobacco products or chewing gum.

Can I take a break during the exam? expand_more

If your exam program has specific policies and procedures regarding breaks, you will find that information in that section of this page.

Could I be interrupted by a proctor during my testing session? expand_more

Yes. Proctors may interrupt candidates if there is any suspicious behavior or rule violations, and take appropriate actions. Sometimes, it’s to offer a reminder (no talking) and sometimes it’s to investigate something (show me the room, your desk, etc.).

What types of prohibited behaviors will the proctor watch for during the exam? expand_more

Similar to proctors at a testing center, online proctors ensure testing rules are followed, but they also must ensure candidates follow some additional protocols for an online proctored exam. Examples of prohibited behaviors include, but are not limited to, failing to follow proctor’s instructions, looking off the screen, mumbling or speaking aloud, covering your mouth or face, using unauthorized materials (e.g. cell phones, headphones, recording equipment, writing materials), interacting with third parties intentionally or unintentionally, or leaning outside the view of the webcam. If a proctor identifies any prohibited behavior, he or she will instruct you to stop. If the prohibited behavior is not stopped your session will be terminated.

Please note: unless during a scheduled break that is built into your exam, leaving the view of the webcam for any reason or duration will result in your exam session being terminated and exam result being invalidated, even if you have already completed the exam questions. After completing the exam and answering optional survey questions, you must fully close the application before leaving the view of the webcam.

Can tablets or mobile devices be used for OnVUE exams? What about touchscreens? expand_more

At this time, we require you to run OnVUE exams on desktop and laptop computers running Windows or macOS operating systems that meet these minimum specifications. We currently do not support or allow tablets and touchscreens.

What happens if my mobile phone rings or beeps during an exam? expand_more

We asked that you keep your mobile phones nearby (but not in arm’s reach) in case the proctor needs to call you. If your phone starts ringing or beeping during an exam, you should ignore the notifications. If the proctor questions you about the noise, you can explain that it is your phone ringing. If candidates have an alarm or reminder that goes off on their phone, they will be allowed to turn off the alarm.

What are the protocols if my internet connection is disrupted during an exam or the proctor asks me to restart my application? expand_more

Note that if a disconnection occurs, the exam timer stops and you will resume from the question or moment you left the exam. If technical issues occur during an exam, you can use the OnVUE chat function to discuss the problem and its remedy with Pearson VUE support staff. We emphasize the importance of having a good, strong internet connection; meeting all of our system requirements; and successfully passing the system test before registering for an OnVUE exam to avoid this process.

If the connection between you and the proctor is lost, a proctor will try to contact you either through your computer or by phone to see what happened and offer help in restarting the exam. If you do not respond to the proctor, she will revoke the testing session. The proctor will also create a case for you in our system outlining what happened; standard protocols regarding test revocation will be followed. If, during your exam, a proctor asks you to restart or you lose connection to your exam, you can resume testing by relaunching the application through your downloads by following these steps:

  1. Locate your downloads folder and reopen the OnVUE application
  2. Recomplete any requested check in steps and then click next. Your exam should reload and begin. If your exam does not relaunch, please contact our customer service team via chat for additional support.
Can I adjust my font size during my exam? expand_more

When the testing computer is locked down during an exam, you may still use CTRL+ and CTRL- to magnify content up to 200%. This is the same capability that is available in testing centers as well.

Can I read questions aloud during OnVUE exams? expand_more

No. If this happens, a proctor will ask you to stop reading the questions aloud. If you continue, the exam may be revoked.

What is the built-in digital whiteboard available to me and how do I use it? expand_more

Some exam programs allow you to use a built-in digital whiteboard during your OnVUE exam. You can use the digital whiteboard to do scratch work or take notes. Physical scratch paper or note boards are not allowed when taking an OnVUE exam.

During your exam, you are not allowed to use exam-specific materials and you are not permitted to use any physical writing instruments such as a pen, marker, or pencil.

Where can I locate my score report for my OnVUE exam? expand_more

Depending on your exam program, you may be able to access your score report after the completion of your exam by logging into your web account. Please review your exam program’s specific processes to ensure you know where to go to locate this information and when it will be available to you.

Can I use headphones? expand_more

Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly approved by your test sponsor.

General

Am I required to wear a face mask? expand_more

If you are testing at a test center, this depends on federal, state, local, and tribal regulations. Where required by law, yes, you must bring and wear your own face mask the entire time you are at the test center, including throughout your exam. In these locations, testing candidates without a face mask will be denied testing services.

At test centers, a surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Please refer to the CDC(Opens in new windowWHO(Opens in new window, or your local health organization for best practices on choosing effective face masks. Face masks with exhalation valves and face shields are not acceptable. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services. You will be asked to briefly remove the mask during the check-in process to take the required candidate photo.

Find out if face masks are required(Opens in new window at your test center.

Are OnVUE testing policies different from test center policies? expand_more

Yes, they are. Policies covering OnVUE testing differ from those that apply to test center delivery because candidates must agree to allow themselves to be recorded in their own space and to having artificial intelligence (AI) and other advanced technology techniques applied. Candidates must complete the registration process for OnVUE exams through our Pearson VUE candidate website, where you must accept various policies in order to continue with scheduling. You are held to these policies and other testing expectations.

If an exam is offered via multimodal delivery (test center and OnVUE), can I book an exam in one delivery method and reschedule it to the other? expand_more

The rescheduling function cannot be used to change the delivery mode for an exam appointment. Instead, if you wish to do so, you must first cancel the original appointment using one delivery method and then schedule a new appointment using the other delivery method. For example, you might cancel an exam appointment at a test center and then schedule a new appointment for an OnVUE exam.

Digital Badges

 

For Workers

I was asked to undertake an ECITB MJI10 or SBT02 tests and now I have received an email from Connected Competence to accept a digital badge. expand_more

MJI10 forms part of the base technical competence for Pipefitting and Mechanical Maintenance trade test suites and SBT02 forms part of the base technical competence for an Instrumentation & Control Maintenance Technician. You can view the Standard Industry Role Profiles for these occupations to understand how these activities align with others here. Alternatively the individual badge for MJI10 and SBT02 will make it easier for you to demonstrate the validity of your competence achievements with employers without having to send out individual certificates all the time.

Who issues the Digital Badge? expand_more

The Badge is issued from Connected Competence which is enabled by the Engineering Construction Industry Training Board (ECITB) and your competence achievements are recognised as transferable skills. We will send you an email via Acclaim by Credly to let you know you have been awarded a digital credential. You simply need to set up an account and accept your badge – then you’re ready to go.

Is there a cost associated with accepting a digital badge? expand_more

No, accepting and sharing Connected Competence digital badges is free for digital badge earners.

Do I need to access another digital platform? expand_more

Accepting your digital badge is easy and you only need to provide basic information. Many learning and development organisations are moving away from paper certificates towards digital badges and the Credly system, utilised by Connected Competence is one of the largest which means you will likely be accepting more digital badges in the future from other institutions to add to your single portfolio.

Why do you need my email address? What are you going to do with it? expand_more

To claim your digital badge, you are required to share your name and email address with Acclaim by Credly. However, although Credly is a US based organisation, the platform is fully GDPR compliant, you can find further information on this here. You are in control of what you share and make visible to other users. Define what you choose to share by opting for private or public to determine if your badges can be seen by others.

I don’t have technology access expand_more

A digital badge can be accepted through many forms of communication devices including smartphones, tablets, computers and anywhere that can access an internet browser. Further assistance to help you accept and share your digital badges with can be found here.

I’ve been doing this job for over 20 years, why is this now a requirement? expand_more

Connected Competence is concerned with the assurance of current, base technical competence. There are many reasons why a qualification obtained many years ago may not reflect current industry practice or some activities may not have been performed by the worker for some time. Demonstrating your current technical competence every 3-4 years provides assurance not only to you and your team members but also your employers that everyone is working safely to the same base standards. A digital badge helps to provide instant recognition of your current technical competence.

Where can I learn more about Digital Badges and how to share them? expand_more

Follow Credly’s step-by-step instructions to add your badge to your LinkedIn profile and other social media sites. There’s also lots of useful resources within the Acclaim by Credly platform, visit the Help Centre that includes support articles and video available 24/7 https://support.credly.com/hc/en-us